After a long 12-hour shift, the last thing I needed was a flat tire—and unfortunately, the jack I had wasn’t strong enough to help. My son came to assist, and just as it was getting dark on I-84 West right after Exit 33 (Route 72), Justin from Nelcon Service Center pulled up and offered to help us out. He went out of his way to make sure we were safe and taken care of, and what really stood out was that he refused any payment. In a moment where he truly didn’t have to stop, he chose kindness and professionalism. That kind of service speaks volumes. If this is the type of people Nelcon has on their team, you’re in good hands. I’m incredibly grateful—thank you again, Justin!
Great people all around, great services, recommend %100
Excellent doing business with you, came to the rescue last minute, fair prices, came on a saturday, polite dispatch and drivers.
Nelcon is the best place ! They always look after me and my car !
They showed up very quickly and hooked up my semi truck and towed it after the driveshaft broke. Great service and fast too!
They were quick and efficient with a service call when our car was stuck in a dangerous stretch of highway. Greatly appreciated the service!
Thank you very much for your service. The staff was very helpful, friendly, quickly and professional. I am very grateful for the help provided. 100% recommended!
I broke down on RT 15 and needed to be towed fast because it’s a narrow road a hazard. Nelson responded fast, helmed by providing hazard lights while we waited for a larger tow truck to come and get us. The staff was friendly (and the trucks very clean) and they made a terrible day just a little better for me, and I appreciated that.
Great job, great communication great service definitely recommend
Excellent customer service from Gary. First time having to do this for a totaled car and answered all questions with a smile (I could hear it through the phone) Thanks for making this process completely painless
I was very pleased with Selena my tow truck operator she was professional, knowledgeable and very nice, I will use this service again . Thank You . 😃
a big thanks to the people at Nelson for taking care of our towing needs after the fuel pump failed on our truck. From dealing with the dispatcher to the 3 professional drivers that came out to tow out truck and trailer all were friendly and knew there jobs. when your stuck on the side of the road it seams like forever until the tow trucks show up but in fact they made the 50 mile drive out to us in about an hour. the care the driver took to unhook and load the truck on there roll back and then hook up our 48' trailer to another truck was 2nd to none!
I needed a tow last minute for quite a distance for my daughter's car tried to work with AAA which I've subscribed to for 20 years had a miserable experience as usual. nelcon north haven bailed me out. Sarah and her team did a fantastic job I would highly recommend them
Jerrell was so professional and kind from the moment he got out of his truck!!! He put my mind at ease and quickly fixed my flat tire and made sure he added air to my spare tire before I started on my way. Thanks for your expertise and excellent service with a warm smile!!! He's definitely an asset to the Nelson company.👍👍👍
Excellent company! Was in an accident and needed my car towed from 91N to my home in East Hartford. The tow truck came fast, the driver was very knowledgeable/friendly and the price was reasonable! Would definitely recommend them and use them again; But hopefully I won’t need to use their services again haha! Thank you guys so much for your help I really appreciate it!
My truck stopped working all of sudden at a "car repair shop" right before the emission test. I couldn't do anything except just waiting over hours since it was very crowded which I completely understand, told my wife to talk with Nelcon, to figure out how much to tow - so if it's cheaper than full diagnosis, might as well just tow it back home and sell it for parts - my wife had to bother them a couple of times, and I eventually got confirmed that there's no way the car shop can fiz the car in time. I called Nelcon, waited being towed inside the truck. I don't know why but I just ignited the truck again and all of sudden it worked. i called Nelcon immediately, was really embarrassed, they cancelled the service. I have had a rough week through out the entire week - first week of my new job and second day, a truck hit my sedan, some things at work don't work, and today the truck. It's an unnecessary long story but I just want to say their kindness and understanding made my week brighter. Since I don't have road assistant in my insurance, if there's any towing service needed in the futute, I'll only call Nelcon.
I had a great experience with this company today! Gary was extremely helpful and sweet, my freightliner truck needed an alternator fixed and they got it done quickly so my team can continue rolling! They seemed busy as the tech was in and out of the area but still fit us in their schedule. Great work
I STRONGLY BELIEVE IN “everything happens for a reason” & WHEN “NICO” came to rescue me not only did Nico himself have an opportunity to reset his winch he gave me great words of inspiration & motivation… with every word a fact & NOT TOO MENTION THE FASHIONABLE GREAT Execution OF TIMING I was hookd’ up and loaded within minutes & NICO STILL HAD TIME TO SPEAK GREAT WORDS OF WISDOM.. turns out it wasn’t my transmission it was my axle … 1ST TO EASE MY STRESS AS WELL PUT ME INTO GREAT SPIRITS !!!
Stellar service and affordable price Called in a middle of the night my truck needed towing there were on spot in 20 minutes Highly recommend!
Shout out to Nelcon Towing for assisting me and my wife this morning in Wallingford after being the 4th towing company dispatched they were able to get us taken care of through my TMobile / AAA Roadside service. The driver was polite, got us loaded quickly and had a clean truck and presented himself accordingly. Thanks again!
These guys are the best. They were super quick to answer my call. They were so helpful and explained everything to me along the way. I was super worried and stressed out with the situation I was in and they helped make it all better. 10/10 recommend. Don’t call anyone else, call them first.
Super professional. Prepared with special tools for the job. Really nice driver. Wore a mask while hooking up. Reasonable price for quality of service. Excellent overall. Thanks!
Big thanks to Nelcon and especially Jamie for towing my car from the freeway. Tire exploded and Triple A sent Jamie from Nelcon. Best experience with him. Helped me load up my car and take it to a nearby tire express. Went out of his way to help me out. 5 star customer service.
I just wanted to compliment the management and staff, especially Nick J. They were so very welcoming and supportive. They were able to address my vehicle's situation and handled everything so well. I wanted to be sure everyone knows how great they are and how they worked with us and always kept us in the loop. Nick J. really worked hard to get our vehicle back to us as quickly as possible, which was tough to do since it was during Christmas and New Years. We went two weeks without our car and we are so grateful to have it back now.
We recieved extrodinarry help in times of great need - breakdown with a van from Europe - cound not think of any better service - highly recommended.
I was involved in a serious car accident about three weeks ago. Nelcon was the company that was dispatched by the state police to tow my car. I have to be honest, I was not excited to have to deal with a tow yard. That being said, they have set an amazingly hight standard for their competitors. I am beyond amazed at how professional they have been throughout my interactions with them. Their dispatch and front desk team have gone above and beyond what they are required to do for someone. They are friendly, professional and courteous. I cannot say enough good things about them. They made the whole process of dealing with a totaled car seamless and you can tell they really do care about their customers. I really hope this message gets to their ownership, because they need to know they are doing something right. They will never know the difference their team made by going above and beyond. It means the world and I know they don't hear that enough! So thank you Nelcon, you have an incredible team!!!
The Guys showed me so respect and understanding my situation. Very good group of people from the driver to dispatch was very helpful and friendly to me.
Gary was very helpful with figuring out the most cost efferent option to junk my car after they towed it on a Sunday to their yard. Instead of a stressful errand, he made me laugh and got everything sorted out quickly. Excellent customer service! The tow was also very quick to get to my car, and get it off the road. Definitely recommend
Very reliable helped me just now in a time of need in a quick & timely manner I’ll be sure to use them again
I was thankful. I was driving to New Haven when my tire popped out of no where, Nelcon service center was right up the street, they were closed but the kind lady fixed my flat tire in 10 min my kids & I are so thankful thank you guys give her a raise!!
